Q: What is the average time for an order to be completed ?
A: That depends on the nature of your order. If custom uniforms are involved, it could take as much as 12 weeks; silk screened orders are usually completed within two weeks. Please use our toll free number to get more detailed information on how long you can expect to wait.

Q: What about design?
A: We have a library of clipart and many templates for standard orders. We can also work with you on a custom design. Our expert staff is available Monday through Friday from 10 a.m. to 5 p.m. EST to assist you.

Q: What if something I ordered is too large or too small and needs to be returned.
A: Sportswear Graphics will try its best to assist you in proper sizing, and size charts are available on our site. In the case of cheering shoes, please read the descriptions of the shoes you are ordering, as some manufacturers sizing is not the same as a standard shoe.
Custom orders CANNOT BE RETURNED so make sure you check sizing before you place the order. Undecorated items will be cheerfully exchanged with the customer incurring shipping and handling costs.

Q: What if there is a problem such as a defect in one of my uniforms?
A: If there is a manufacturing defect in one of your items, Sportswear Graphics will correct the problem with a replacement as soon as possible, with no cost to you, the customer. However, we ask that you inspect your order as soon as you receive it, as any returns must be done within 30 days.

Q: What if I want to re-order the same uniform I got last year:
A: Sportswear Graphics keeps records of all orders and can assist in the re-order process. Keep in mind that sometimes manufacturers discontinue colors and styles, and the customer may have to make a change. Our staff will assist you in closely matching your current uniforms.

Q: Are samples available before an order is placed:
A: Yes, in many cases we can provide samples. Your company or organization will be billed for the sample and it will be yours to keep.

Q: Can I add to an order after it has been placed?
A: Generally, adding to an order is not possible once it is in production, so it is best to make sure you have everything you need before we start.

Q: How is payment handled?
A: All orders must be paid at the time they are placed. We accept all major credit cards as well as debit cards sponsored by Master Card and Visa. Our website has a secure credit card gateway to insure its safety.